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WHY AMERICANS HATE CABLE COMPANIES
In 1970, Robert Townsend, the CEO who had turned around a failing rent-a-car company called Avis, published what is arguably the best book written on business management. It’s Up the Organization: How...
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FEAR WORKS: PART TWO (END)
Ralph bought a computer security program from SUX. But then he found he couldn’t download it. So he contacted the company—whose customer service representative told him: You’ll have to buy another of...
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FEAR WORKS: PART ONE (OF TWO)
So you’ve just bought something online, with a credit card–and the item never arrives–or proves defective. Even worse, the online company insists on charging your credit card for the item. What to do?...
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LANDLORDS: AMERICA’S AYATOLLAHS: PART TWO (END)
Become a tenant at the Windermere Cay complex in Winter Garden, Florida, and you can check your First Amendment rights at the door. Its management wants to force new tenants to sign a “social media...
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LANDLORDS: AMERICA’S AYATOLLAHS: PART ONE (OF TWO)
Americans have a history of fearing what foreign dictators might do to them. During World War II they feared that the Japanese Empire might turn them into a nation of Japanese-speaking slaves. During...
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WHY PEOPLE HATE CABLE COMPANIES
In 1970, Robert Townsend, the CEO who had turned around a failing rent-a-car company called Avis, published what is arguably the best book written on business management. It’s Up the Organization: How...
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COMCAST AND COMMUNICATIONS DON’T MIX
In 1970, Robert Townsend, the CEO who had turned around a failing rent-a-car company called Avis, published what is arguably the best book written on business management. It’s Up the Organization: How...
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HANGING UP ON THE PHONE COMPANY
Do you want to remove a service or dispute a charge on your AT&T bill? Then good luck, because AT&T doesn’t want to hear from you. And to make sure they don’t, they’ve designed their phone...
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